Post# 7: step 3

My question is "Does emotional labor have side effects?" What kind of trouble can you get yourself in if your job requires to smile all day?

I plan to use next sources:
1. Hochshild, Arlie "The Managed Heart"
It's a book, where Hochshild try to ask and answer questions: What is emotional labor? What do we do when we manage emotions? What are the cost and benefits of managing emotions in private life and at work?
2. Terkel, Studs "Working"
It's a book with collection of interviews. Interviews with people of different professions, including those who perform an emotional labor such as Terry Mason, Airline stewardess. Smile is the first job requirement for Terry's position. She talks about how she and her co-workers manage their emotions at work.
3. "Worker burnout a smiling matter: 'Emotional labour' has business costs",The Ottawa Citizen, April 26, 2000,by Carla D'Nan Bass.
The article is about Alicia Grandey's (an assistant professor of industrial and organizational psychology at Penn State University) research of emotional labor's side effects such as stress, burnout,overwork cardiovascular system and weaken the immune system.
4. "BLUES HIT HAPPY WORKERS HARDEST", Courier Mail (Queensland, Australia), February 18, 1999, by RIGGERT E.
The article is about Dr.Charmine Hartel's (senior lecturer in psychology from University of Queensland) research of emotional labor and negative effects it has on worker's psychological well-being.